Last updated: November 22, 2025
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. Please read it carefully so you understand our practices.
Access & Subscription: The Gyanitalk app requires user login. Many features require an active subscription; you must maintain a valid subscription to access subscription-only features.
This page explains our policies relating to the collection, use, storage, and disclosure of personal information when you use our Service.
By using the Service you consent to the collection and use of information in accordance with this Privacy Policy. Terms used here have the same meanings as in our Terms and Conditions unless otherwise defined.
Information We Collect
To provide and improve our Service we may collect personal information you provide directly and technical information collected automatically. Examples include:
- Personal information: name, email address, phone number, profile image, birthdate, gender, anniversary date, and location (if you provide them).
- Astrology data: birth details and other information you supply to enable consultations.
- Device and usage data: device model, OS version, IP address, app configuration, timestamps, and usage statistics.
Why We Collect Information & How We Use It
We use collected information to:
- Provide and personalize the Service (including profile, recommendations and consultations).
- Process payments and manage subscriptions.
- Communicate account or service information (e.g., updates, support messages).
- Improve and analyze the Service, fix bugs, and monitor performance.
- Comply with legal obligations and protect users and the platform.
Permissions Required
The app may request device permissions to enable full functionality:
- Camera — for video consultations.
- Microphone — for audio and video consultations.
- Contacts — optional, only if you explicitly permit contact import or sharing.
- Location — optional, used if you choose location-based features.
- Network/Device — INTERNET, ACCESS_NETWORK_STATE, RECEIVE_BOOT_COMPLETED, VIBRATE, etc., are standard runtime permissions needed for app operation.
Third-Party Services
We use trusted third-party providers to power features (analytics, hosting, payments, authentication, etc.). Those providers may collect information described in their privacy policies. Examples include:
We require third parties to use personal data only to provide services to us and not to disclose it for other purposes.
Log Data
If the app encounters an error, we may collect log data (device IP address, device name, OS version, app configuration, timestamps, and other diagnostic information) to help us debug and improve the Service.
Cookies & Local Storage
The Service does not directly rely on browser cookies in the mobile app, but third-party services used by the app may use cookies or similar local storage mechanisms. You may be able to control or opt out of some of these through your device or third-party settings.
Service Providers
We may disclose personal information to third-party vendors who perform services on our behalf — for example, payment processors, hosting providers, analytics vendors, and support providers. They are authorized only to use information as necessary to perform services for us.
Security
We use commercially reasonable security measures (encryption in transit, secure servers, access controls) to protect personal information. However, no system is 100% secure; we cannot guarantee absolute security. If a breach occurs, we will follow applicable laws and notify affected users as required.
Links to Other Sites
Our Service may contain links to third-party websites. We are not responsible for their privacy practices; please review the privacy policies of those sites before sharing personal information.
Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 provided personal data, we will take steps to delete it. Parents or guardians who believe we may have collected information about a child should contact us.
Payments
Paid products or subscriptions are processed through third-party payment processors. We do not store full payment card details. Payment information is handled directly by the payment provider and governed by their privacy policy.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we make material changes we will post the updated policy and update the "Last updated" date. We encourage you to review this page periodically.
Effective date: November 22, 2025
Contact Us
If you have questions, requests, or concerns about this policy, contact us at [email protected].
Code of Conduct & Legal Policy — Gyanitalk
1. Respectful Communication
All users and astrologers must communicate respectfully in chat, audio, and video. Harassment, threats, hate speech, or abusive language are strictly prohibited.
2. User Misconduct
Prohibited behavior includes abusive/vulgar language, threats, intimidation, harassment, personal attacks, or discriminatory remarks. Violations may result in warnings, temporary suspension, permanent account termination, forfeiture of balances, and where appropriate, legal action.
Possible legal references (example): IPC Sections 294, 504, 506, 509; IT Act (Section 67) — actions may be taken if required by law.
3. Astrologer Misconduct
Astrologers must maintain professional conduct. Misleading, abusive, discriminatory or threatening behavior may result in removal from the platform, suspension, and possible legal action.
4. Reporting & Complaints
If you encounter misconduct, use the in-app "Report" feature or email [email protected]. Reports are reviewed confidentially and fairly.
5. Evidence & Monitoring
For quality and safety, we may log chat, audio, and video interactions. These logs may be used to investigate reports and support enforcement actions when needed.